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Support
If you have a professional version of ProgramLive you are entitled to support via this web site. You may want to read the FAQs below and System Requirements before contacting us, as your answers may be found there. For questions not covered here, you may send your request to support@datadesk.com.
Technical FAQs
- How is ProgramLive distributed?
- Can ProgramLive be delivered over a network?
- How much material is in ProgramLive?
- I want to study or review programming on my own. Is ProgramLive sufficient?
- My students may work on their own machines or on public computers. How can they keep their work consistent?
- My students will be working in a laboratory at the same time. Any advice?
- How do the serial numbers work?
- How is ProgramLive distributed?
ProgramLive is provided on a single cross-platform CD. The CD runs on Macintosh System 10.2 or later, and Windows 2000/NT/XP systems. (See system requirements.) You can even switch between Mac and Windows systems. Note: ProgramLive runs in Classic mode in Mac OS X.
- Can ProgramLive be delivered over a network?
Yes. ProgramLive makes extensive use of sound files. These sound files require on-time delivery and may overload servers and networks if several people launch the same exposition within ProgramLive at the same time.
- How much material is in ProgramLive?
ProgramLive is extraordinarily rich and deep. Material is presented in over 250 activities. Asterisk files provide additional examples and background information. ProgramLive should require that a student spend about 60 hours to carefully study and complete all of the material in ProgramLive, including working some (but not all) of the Homeworks in each lesson. Of course, there is no need for students to complete all of this material to benefit from working with ProgramLive.
- I want to study or review programming on my own. Is ProgramLive sufficient?
The Personal ProgramLive package available from Data Description includes all you need to study programming on your own.
- My students may work on their own machines or on public computers. How can they keep their work consistent?
Students who work only on their own computers can install their progress files on their hard disks. Students who move among computers can carry ProgramLive with them. Each student can have their own ProgramLive CD and a floppy disk on which to record individual progress, homework files, sample programs, etc. Armed with these two disks a student can sit at any appropriately equipped computer and pick up where they left off.
- My students will be working in a laboratory at the same time. Any advice?
First, have each student bring personal headphones. (That's usually not a burden; most students come attached to headphones already.) If you need for two students to use the same computer, splitters are available (for example, from Radio Shack). Each student should have their own floppy disk on which to record individual progress, homework files, sample programs, etc.
- How do the serial numbers work?
Each ProgramLive package contains a serial number. A valid serial number is required to use ProgramLive. ProgramLive checks to see that there is only one copy of ProgramLive in use on the network with that particular serial number. If there is another copy of ProgramLive already running with the same serial number, that computer name is displayed and access to ProgramLive is denied. If ProgramLive terminates without using the Exit command, then there is a chance that the ProgramLive serial number is still associated on that particular computer. Starting and properly stopping ProgramLive using the serial number will remove the association and allow the serial number to be used on a different computer.
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