Support

If your copy of Data Desk/XL came packaged with a textbook, please contact Addison-Wesley publisher directly by visiting http://www.aw.com/techsupport/.

If you are a registered user of Data Desk/XL Pro, you are entitled to free technical support via email. You may want to read the FAQs below and System Requirements before contacting us, as your answers may be found there.

To receive Data Desk/XL Pro technical support you may send your request to support@datadesk.com or fill in the online form.

Technical FAQs

• Why can't I add Data Desk/XL to Excel 2008?
• Why can't I view the help files in Windows Vista?
• What operating systems does Data Desk/XL Pro support?
• Which Microsoft Excel versions does Data Desk/XL Pro support?
• How do I install the Data Desk/XL Pro add-in?
• Excel 2007 crashes when I attempt to use a DDXL command, or the Names and Columns selection box is blank.

Why can't I add Data Desk/XL to Excel 2008?

Data Desk/XL is an Excel Add-in created with Visual Basic. Microsoft has ceased support for Visual Basic, Data Desk/XL will not work in versions of Excel 2008 or newer. We are investigating a solution to this problem. Please check back for updates.

Why can't I view the help files in Windows Vista?

Windows Vista no longer supports the help file format used in Data Desk/XL. This will be addressed with the next version of Data Desk/XL. In the interim, you can download a plug-in from Microsoft to view the Data Desk/XL help. To download this plug-in, visit Microsoft's Download Center.

What operating systems does Data Desk/XL Pro support?

Data Desk/XL can be used with computers running Windows 2000/XP/Vista and Mac OS X 10.2.8 or later. If you have any problems using DDXL with XP, go to Tools... Options... in the Excel menu bar. Click the security tab in the dialogue window that appears, then click the "Macro Security..." button. In the next window that appears click the Trusted Sources tab and make sure the "Trust all installed add-ins and templates" checkbox is checked.

What Microsoft Excel versions does Data Desk/XL Pro support?

On Windows, Excel 2000 or later. On Macintosh, Excel X or later. See our Data Desk/XL Requirements web page for more information.

How do I install the Data Desk/XL Pro add-in?

The key is that you need to add DDXL to the list of available add-ins in Excel. First, double-click the downloaded DDXL installer and follow the installation instructions. Click Finish when done. Once DDXL has been installed to your computer, complete the following steps in Excel:

For all versions prior to Excel 2007:

• Open your version of Excel and choose the Add-Ins command from the Tools menu in Excel's menu bar. This opens a dialog box with a list of all Excel add-ins currently installed. Click on the Browse or Select button (it is different for different versions of Excel).
• Use the dialog that opens to find the DDXL add-in file. The default location on Windows is in the DDXL folder inside the Program Files folder. The default location on Mac is in the DDXL folder inside either your Office or Excel folder.
• Once DDXL has been added to the add-ins list, make sure the DDXL box is selected and click the OK button. You should see a DDXL menu added to your Excel menu bar.

For Excel 2007 only:

• Open Excel 2007 and click the Microsoft Office Button, then click the Excel Options button.
• Click the Add-Ins category.
• Select Manage -> Excel Add-ins, then click the "Go..." button. This opens a dialog box with a list of all Excel add-ins currently installed. Click the "Browse..." button.
• Use the dialog that opens to find the DDXL add-in file. The default location on Windows is in the DDXL folder inside the Program Files folder.
• Once DDXL has been added to the add-ins list, make sure the DDXL box is selected and click the OK button. You should see an Add-Ins tab in Excel with a DDXL menu.

Excel 2007 crashes when I attempt to use a DDXL command, or the Names and Columns selection box is blank.

There is a known issue with DDXL version 2.0 using Excel 2007 that may cause the program to crash, or result in a blank Names and Columns selection box. To prevent this problem, highlight a range of cells by clicking and dragging your mouse over the cells in the spreadsheet. Do not select entire columns by clicking on the column headers. Version 2.1 of DDXL addresses this issue.

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